Frequently Asked Questions
How long does your tea stay fresh and how should I store it?
- One year for products that contain dried fruit.
- Two years for products that do not contain dried fruit.
When will I receive my order?
Your package may take 1 to 7 business days to arrive. Delivery time varies depending on the address you provided when placing your order. Please contact us if you would like a delivery estimate.
What is HERBANICA in bulk?
HERBANICA in bulk is our new concept aimed at reducing the amount of waste produced. You can now buy herbal tea refills to refill your reusable glass jars!
What is the purpose of the recharge?
The refill bag was created to reduce waste and encourage the consumption of bulk products. It's a transparent, certified compostable bag that you fill with the herbal tea or tea of your choice. It allows you to refill your glass jar with the tea you want, without generating any waste.
Is the refill bag compostable?
Yes! The refill bag comes in a certified compostable bag made from plant-based (PLA). Get a reusable glass container before refilling or use your own jars!
Can I keep my herbal tea or tea in the compostable bag?
We do not recommend storing your herbal teas and teas in the compostable bag for a long time; it is preferable to transfer the contents into a glass container and keep it away from light and heat to keep the ingredients fresh.
How do I fill my glass jar?
Refill it with refills once it's empty. Simply order refills of herbal teas or teas and fill your glass container. The glass container helps organize your herbal teas and teas and reduces waste when filled with refills.
It is important not to leave your glass container near a window; it is best to keep your herbal teas and teas away from light and heat to keep the ingredients fresh.
Can I refill a bag I have at home with a refill?
Yes! We encourage you to purchase refills to fill your existing bags or containers!
What does the sachet look like?
The herbal tea bag is the basic bag; this one is a white bag with a small window to see the contents inside the bag.
What should I do if I have a food allergy?
Each of our teas has an ingredients list on its webpage. If you have any allergies, please contact me!
Do HERBANICA herbal teas contain gluten?
Even though they don't contain gluten, I can't offer a gluten-free certification. Therefore, there's a possibility of gluten traces in some products.